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Privacy Policy

1 Introduction

1.1 This Pri­va­cy Poli­cy (“Poli­cy”) sets out how the com­pa­ny named in the imprint (her­ein­af­ter Tau­roa GmbH”, we”, us”, our”) coll­ects and pro­ces­ses per­so­nal infor­ma­ti­on about you when you visit our web­site (“Web­site”), use our mobi­le appli­ca­ti­ons and games (“App”), attend or par­ti­ci­pa­te in one of our events or visit one of our restau­rants. By con­ti­nuing to use this Web­site or App, you con­firm that you have read this Policy.

1.2 Each affi­lia­te that pro­ces­ses your infor­ma­ti­on, inclu­ding Tau­roa GmbH, will be a data con­trol­ler. For a full list of our affi­lia­tes, plea­se click here. By con­ti­nuing to use this Web­site or App, you con­firm that you have read this Policy.

1.3 If we chan­ge any­thing important about this Poli­cy (the infor­ma­ti­on we coll­ect, how we use it or why we use it) we will high­light tho­se chan­ges at the top of the Poli­cy and pro­vi­de a pro­mi­nent link to it for 30 days fol­lo­wing the chan­ge and pri­or to the chan­ge taking effect.

2 Information we collect

2.1 Infor­ma­ti­on you give us. You may give us infor­ma­ti­on, inclu­ding infor­ma­ti­on that can iden­ti­fy you (“per­so­nal infor­ma­ti­on”), when you use our Web­site, cor­re­spond with us, enter into any of our com­pe­ti­ti­ons, pro­mo­ti­ons or sur­veys, post on our web­sites, sub­scri­be to recei­ve our news­let­ter, purcha­se our goods or ser­vices, book events via the Web­site, crea­te an account or use our Apps or when you com­mu­ni­ca­te with us and at us through one of our social media plat­forms, for exam­p­le through our chat­bot tools. Whe­re we request requi­red infor­ma­ti­on from you, we will coll­ect the infor­ma­ti­on con­tai­ned in the rele­vant forms or pages. You may choo­se to pro­vi­de addi­tio­nal infor­ma­ti­on to us when you cont­act us or other­wi­se inter­act with us.

2.2 If you are a regu­lar user of our Web­site or App, you may wish to crea­te an Account (“Account”) with us. The infor­ma­ti­on that you pro­vi­de when set­ting up your Account may include your name, Account user­na­me, email address, gen­der, coun­try of resi­dence, tele­pho­ne num­ber or if appli­ca­ble, your social media cre­den­ti­als. If you regis­ter to hold an Account with us, you will also crea­te a uni­que pass­word, which enables you to access your Account. We will also coll­ect infor­ma­ti­on regar­ding your favou­ri­te con­tent on our Apps and Web­site (such as video you like) and infor­ma­ti­on rela­ting to con­tent you have sel­ec­ted for off­line access (such as vide­os on our Apps which you down­load to watch later).

2.3 If you purcha­se any games, ser­vices, apps (inclu­ding in-app purcha­ses) or other goods on our Web­site, we will also coll­ect your deli­very address, bil­ling address and pay­ment infor­ma­ti­on. Plea­se note that we will not be sto­ring your pay­ment infor­ma­ti­on, this will be done via a third-par­ty pay­ments company.

2.4 If you visit one of our restau­rants, we may also coll­ect infor­ma­ti­on about your pre­fe­ren­ces asso­cia­ted with your restau­rant visit, such as die­ta­ry requi­re­ments or your visit preferences.

2.5 If you sub­scri­be to recei­ve one of our news­let­ters or recei­ve other forms of direct com­mu­ni­ca­ti­ons from us, then you may pro­vi­de us with your name, email address, gen­der, date of birth and interests.

2.6 When you use our Web­sites or Apps, we may use your per­so­nal infor­ma­ti­on to crea­te spe­cia­li­sed recom­men­da­ti­ons to enhan­ce your user expe­ri­ence. This can include recom­men­ding con­tent for you to watch based on your vie­w­ing histo­ry or Face­book likes” and inte­rests (as appli­ca­ble). We will not coll­ect your Face­book, Twit­ter or Goog­le+ user­na­me or pass­word, but we may coll­ect details from the­se web­sites that con­firm whe­ther you are log­ged-in to the App using your Face­book, Twit­ter or Goog­le+ accounts. This infor­ma­ti­on is used to access and extra­ct cer­tain infor­ma­ti­on about you from your Face­book, Twit­ter or Goog­le+ pro­files to enhan­ce your user expe­ri­ence and pro­vi­de you with meaningful con­tent. This is infor­ma­ti­on that you make available to the public on your pro­fi­le. We do not access your per­so­nal account settings.

2.7 With your con­sent, our Apps may make use of GPS track­ing in order to pro­vi­de you with loca­ti­on-based func­tions and the Apps may also access the pho­tos and vide­os that you store on your mobi­le device to allow you to upload vide­os and pho­tos for use within the Apps. Final­ly, the Apps may use push noti­fi­ca­ti­ons to send you noti­fi­ca­ti­ons, for exam­p­le, the App may send you a noti­fi­ca­ti­on when ano­ther play­er beats your high score. When you first use the App, you will be asked if you want to acti­va­te the­se func­tions in your set­tings menu. If you choo­se not to acti­va­te the­se func­tions, or to deac­ti­va­te them later on, you may not be able to use the App’s full scope of services.

2.8 Infor­ma­ti­on we coll­ect auto­ma­ti­cal­ly. When you visit our Web­site, use our Apps, we may auto­ma­ti­cal­ly coll­ect the fol­lo­wing infor­ma­ti­on: your IP address, log-in infor­ma­ti­on, loca­ti­on infor­ma­ti­on, brow­ser type and ver­si­on, brow­ser plug-in types and ver­si­ons, ope­ra­ting sys­tem and plat­form, infor­ma­ti­on about your visit inclu­ding the URL click­stream to, through and from our Web­site, your adver­ti­sing ID (if this is sup­port­ed by your device such as an Apple pro­duct or Goog­le product),products you view­ed or sear­ched for, vide­os you have acces­sed, down­load errors, length of visits to cer­tain pages, page and App inter­ac­tions, media down­load for off­line access, screen reso­lu­ti­on, device pro­ces­sing power and memo­ry, play­back errors and buf­fe­ring issues, user beha­viour such as length of Apps use, and uni­que device iden­ti­fiers (for exam­p­le an IMEI address (a uni­que num­ber assi­gned to mobi­le pho­nes that is used by GSM net­works to help them iden­ti­fy valid mobi­le devices)). We coll­ect infor­ma­ti­on auto­ma­ti­cal­ly through the use of various tech­no­lo­gies, inclu­ding through coo­kies” and web beacons”.

2.9 We may also coll­ect infor­ma­ti­on about you through our secu­ri­ty sys­tems when you visit our pre­mi­ses or attend our events.

2.10 Infor­ma­ti­on we recei­ve from other sources. We may recei­ve infor­ma­ti­on about you from other sources if you use any of the other ser­vices we pro­vi­de on our Web­site, our Apps, or from other Tau­roa GmbH enti­ties and affi­lia­tes. We are also working clo­se­ly with third par­ties (inclu­ding, for exam­p­le, busi­ness and/​or spon­sor­ship part­ners, sub-con­trac­tors in tech­ni­cal, pay­ment and deli­very ser­vices, adver­ti­sing net­works, ana­ly­tics pro­vi­ders, search infor­ma­ti­on pro­vi­ders, cre­dit refe­rence agen­ci­es) and may recei­ve infor­ma­ti­on about you from them (inclu­ding infor­ma­ti­on that is publicly available).

3 Why we use your information

3.1 We use the infor­ma­ti­on we coll­ect in order to pro­vi­de you with the best pos­si­ble expe­ri­ence when you access our Web­site and Apps and enga­ge with us, inclu­ding by using our ser­vices and pro­ducts. This includes using your infor­ma­ti­on for the fol­lo­wing purposes:

  • (a) pro­vi­ding and impro­ving our pro­ducts and ser­vices: we use your infor­ma­ti­on in order to pro­vi­de you with the pro­ducts and ser­vices you have reques­ted, inclu­ding when making a purcha­se, boo­king an event, sen­ding you con­fir­ma­ti­on emails or cont­ac­ting you regar­ding your Account. We use your infor­ma­ti­on to impro­ve and adapt our Web­site, Apps, pro­ducts and ser­vices to bet­ter suit the beha­viours and tech­ni­cal capa­bi­li­ties of our users;
  • (b) crea­ting and mana­ging your Account: we use your infor­ma­ti­on in order to crea­te your Account and mana­ge our rela­ti­onship with you. We also use your infor­ma­ti­on to com­mu­ni­ca­te with you regar­ding your Account and our services;
  • © admi­nis­te­ring the Web­site and Apps: we use your infor­ma­ti­on in order to admi­nis­ter our Web­site and Apps for inter­nal ope­ra­ti­ons, inclu­ding trou­ble­shoo­ting pur­po­ses and to under­stand any errors you may encoun­ter when using our Web­site and Apps;
  • (d) impro­ving use and con­tent of our web pages and Apps: we use your infor­ma­ti­on in order to impro­ve the con­tent of our web pages and Apps and ensu­re that it is pre­sen­ted in the most effec­ti­ve man­ner for you and your devices;
  • (e) safe­ty and secu­ri­ty: we use infor­ma­ti­on coll­ec­ted on our Web­site and Apps as part of our efforts to keep our Web­site and Apps safe and secu­re and to help mana­ge and admi­nis­ter our IT sys­tems. We use infor­ma­ti­on coll­ec­ted through our secu­ri­ty sys­tems to help keep our pre­mi­ses and indi­vi­du­als atten­ding our events safe and secure.
  • (f) mar­ke­ting: we use your infor­ma­ti­on in order to com­mu­ni­ca­te with you and keep you up to date with our acti­vi­ties and events and tho­se of third par­ties that you may be inte­res­ted in and to make sug­ges­ti­ons and recom­men­da­ti­ons to you on our Web­site and Apps about goods or ser­vices that may inte­rest you. We will pro­vi­de you with this infor­ma­ti­on via email (sub­ject to your pri­or con­sent if legal­ly requi­red), push noti­fi­ca­ti­ons on our Apps, per­so­na­li­sed noti­fi­ca­ti­ons on our web­sites, tar­ge­ted ads on our Web­site and Apps and third par­ty plat­forms, text, social media or telephone;
  • (g) online adver­ti­sing: we use your infor­ma­ti­on in order to mea­su­re or under­stand the effec­ti­ve­ness of adver­ti­sing we ser­ve to you and others, and to deli­ver rele­vant adver­ti­sing to you. We also use your infor­ma­ti­on when com­mu­ni­ca­ting with you through social media in order to build and main­tain our social media brand;
  • (h) per­so­na­li­sing and tail­oring your expe­ri­ence: whe­re per­mit­ted by law, we may com­bi­ne infor­ma­ti­on we recei­ve from third par­ty sources, inclu­ding from social media web­sites, with infor­ma­ti­on you give to us and infor­ma­ti­on we coll­ect about you, inclu­ding coo­kie and web bea­con infor­ma­ti­on. We may use this infor­ma­ti­on and the com­bi­ned infor­ma­ti­on for lear­ning more about your pre­fe­ren­ces as our cus­to­mer, for enhan­cing your user expe­ri­ence on our Web­site and Apps and for pro­vi­ding you with infor­ma­ti­on, con­tent and offe­rings tail­o­red to your needs;
  • (i) pro­vi­ding a con­sis­tent expe­ri­ence across devices and plat­forms: we will match infor­ma­ti­on coll­ec­ted from and pro­vi­ded by you on one device or plat­form with infor­ma­ti­on coll­ec­ted from and pro­vi­ded by you on other devices and platforms;
  • (j) pro­vi­ding cus­to­mer ser­vice and mana­ging any com­plaints or requests: we may use your infor­ma­ti­on in order to pro­vi­de you with a more effi­ci­ent cus­to­mer care ser­vice and mana­ging any com­plaints or requests on your behalf;
  • (k) to make neces­sa­ry dis­clo­sures and law enforce­ment: we may use your infor­ma­ti­on in order to make neces­sa­ry dis­clo­sures in respon­se requests which We are legal­ly requi­red to com­ply with, to law enforce­ment or regu­la­to­ry aut­ho­ri­ty, body or agen­cy or in the defence of a legal claims. Fur­ther­mo­re, to enforce our Terms and Con­di­ti­ons and/​or this Poli­cy; and
  • (l) admi­nis­te­ring a sale, trans­fer or reor­ga­ni­sa­ti­on of one of our busi­ness entities.

4 Legal grounds for using your information

4.1 Our pro­ces­sing of your per­so­nal infor­ma­ti­on will be based on a varie­ty of legal grounds, including:

  • (a) whe­re you have pro­vi­ded your con­sent: for exam­p­le, we requi­re your con­sent in order to pro­cess your per­so­nal infor­ma­ti­on for direct mar­ke­ting acti­vi­ties, when using tech­no­lo­gy such as coo­kies or when pro­ces­sing spe­cial cate­go­ries of data such as your die­ta­ry requirements;
  • (b) whe­re the pro­ces­sing is neces­sa­ry for the per­for­mance of a con­tract: for exam­p­le, to allow us to faci­li­ta­te an event boo­king, deli­ver goods you have orde­red on our web shop or faci­li­ta­te an in-App purchase;
  • © whe­re we need to com­ply with a legal obli­ga­ti­on: for exam­p­le, we may need to dis­c­lo­se your data to a law enforce­ment agen­cy or to your or our repre­sen­ta­ti­ves acting in a legal dis­pu­te; and
  • (d) whe­re the pro­ces­sing is neces­sa­ry for the pur­po­ses of our legi­ti­ma­te inte­rests: this includes, for exam­p­le, to: (1) pro­vi­de our pro­ducts and ser­vices to you; (2) ensu­re your Account is ade­qua­te­ly pro­tec­ted and to ensu­re that our Web­site, Apps, net­work and infor­ma­ti­on tech­no­lo­gy are secu­re and are being used in an appro­pria­te man­ner; (3) bet­ter under­stand how you use our pro­ducts, ser­vices Apps and Web­site and to make impro­ve­ments; (4) rese­arch and ana­ly­se the pro­ducts and ser­vices you want; (5) tail­or our con­tent, mar­ke­ting, pro­mo­ti­ons and offers to tho­se more rele­vant to your inte­rests; (6) main­tain a pro­fi­le on both tra­di­tio­nal and social media; (7) effi­ci­ent­ly com­mu­ni­ca­te and con­duct social ana­ly­tics and con­tent per­for­mance on social media; (8) pro­vi­de secu­ri­ty over our busi­ness and who we part­ner with and to moni­tor the are­as around and within our pre­mi­ses to safe­guard our employees, cus­to­mers and mem­bers of the public against wrong­do­ing or cri­mi­nal acti­vi­ty; (9) deve­lop and main­tain rela­ti­onships with ven­dors, part­ners and other com­pa­nies and deal­ing with indi­vi­du­als who work for them; (10) to remain awa­re of updated mar­ket prac­ti­ce to ensu­re that we are offe­ring a ser­vice which is com­pe­ti­ti­ve and meets the expec­ta­ti­ons of our cus­to­mers; and (11) deter­mi­ne the effec­ti­ve­ness of adver­ti­sing on our Web­site, Apps and on part­ner web­sites. In some juris­dic­tions, this type of pro­ces­sing requi­res con­sent. We will obtain your con­sent whe­re we are legal­ly requi­red do so.

5 How we share and disclose your information

5.1 We may share your infor­ma­ti­on with our Tau­roa GmbH affi­lia­tes for the pur­po­ses out­lined at sec­tion 3 of this Poli­cy and with third par­ties, which include third par­ty online plat­forms, social media plat­forms, orga­ni­sa­ti­ons pro­vi­ding a ser­vice to us or acting as our agents, inclu­ding, but not limi­t­ed to, sub-con­trac­tors (inclu­ding their agents) and pro­fes­sio­nal advi­sers, adver­ti­sing agen­ci­es, ad net­works, IT sup­pli­ers, data­ba­se pro­vi­ders, back­up and dis­as­ter reco­very spe­cia­lists, email pro­vi­ders and other ser­vice pro­vi­ders neces­sa­ry for impro­ving our pro­ducts and services.

5.2 We will:

  • (a) share aggre­ga­ted, anony­mi­sed or other de-iden­ti­fied data with adver­ti­sers, adver­ti­sing net­works and social net­works that requi­re the data to sel­ect and ser­ve rele­vant adverts to you and others. We will also use aggre­ga­te infor­ma­ti­on to help adver­ti­sers reach the kind of audi­ence they want to target;
  • (b) make use of the per­so­nal infor­ma­ti­on we have coll­ec­ted from you to help our adver­ti­sers dis­play their adver­ti­se­ments to a tar­get audi­ence and to pre­sent our pro­mo­tio­nal mes­sa­ges to you. This means you will be pre­sen­ted with adver­ti­se­ments that are more rele­vant to you as a result of the per­so­nal infor­ma­ti­on we hold about you; and
  • © share your per­so­nal data with and access infor­ma­ti­on from ana­ly­tics and search engi­ne pro­vi­ders that assist us in the impro­ve­ment and opti­mi­sa­ti­on of the Web­site and Apps for bet­ter per­so­na­li­sa­ti­on of con­tent and advertising.

5.3 Our sup­pli­ers and ser­vice pro­vi­ders will be requi­red to meet our stan­dards on pro­ces­sing infor­ma­ti­on and secu­ri­ty. The infor­ma­ti­on we pro­vi­de them, inclu­ding your per­so­nal infor­ma­ti­on, will only be pro­vi­ded in con­nec­tion with the per­for­mance of their func­tion. They will not be per­mit­ted to use your per­so­nal data for any pur­po­ses other than tho­se out­lined in this Policy.

6 How to opt in or opt out of direct marketing

6.1 We, and sel­ec­ted third par­ties, may use the infor­ma­ti­on you give us on our Web­site and through our Apps for direct mar­ke­ting pur­po­ses to pro­vi­de updates, news­let­ters, infor­ma­ti­on about events or other com­mu­ni­ca­ti­ons that we think may inte­rest you.

6.2 Whe­re requi­red by law, your pri­or con­sent will be obtai­ned befo­re we send you direct mar­ke­ting. In any event, we will offer you the opti­on to unsub­scri­be in every com­mu­ni­ca­ti­on sent.

6.3 You may object to recei­ving direct mar­ke­ting from us at any time by cont­ac­ting us by email at the email address detail­ed below in sec­tion 17 or sel­ec­ting the unsub­scri­be opti­on in our email communications.

7 Analysis and advertising tools

7.1 To ensu­re our online adver­ti­sing is tail­o­red and inte­res­t­ing for you, we ana­ly­se your beha­viour on our sites, part­ner web­sites, our Apps and your inter­ac­tions with us. For exam­p­le, we track when you click artic­les or our adverts (which are on our web­sites and third par­ty web­sites), when you inter­act with us on social media (by men­tio­ning us or our pro­ducts), when you direct­ly com­mu­ni­ca­te with us (which may include com­mu­ni­ca­ting with our chat­bot tools which are used across social media), when you buy tickets to one of our events, when you buy pro­ducts from us, when you attend our events, when you open and inter­act with our mar­ke­ting com­mu­ni­ca­ti­ons and whe­re you have come from to visit our Web­site or down­load our Apps.

8 Cookies and other technologies

8.1 We coll­ect infor­ma­ti­on auto­ma­ti­cal­ly through the use of coo­kies”. Coo­kies may be set by us, or they may be set by third par­ties. A coo­kie is a text file con­tai­ning small amounts of infor­ma­ti­on that a web­site can send to your brow­ser, which may then be stored on your com­pu­ter as a tag that distin­gu­is­hes your com­pu­ter but does not name you. Some of our Web­site pages use coo­kies to bet­ter ser­ve you when you return to the Web­site. You can deci­de which Coo­kies we acti­va­te in our Coo­kie Settings.

8.2 We also make use of web bea­cons” also com­mon­ly known as sin­gle pixel GIFs”, clear GIFs” or tags”. Web bea­cons are small gra­phic images that may be included on our Web­site. Web bea­cons allow us opti­mi­se our pro­ducts and ser­vices and pro­vi­de us and third-par­ty part­ners with ana­ly­tics infor­ma­ti­on, such as how many visi­tors our Web­site recei­ves. We may also use web bea­cons in our email cor­re­spon­dence to deter­mi­ne whe­ther you open them or take any fur­ther action. We also work with other orga­ni­sa­ti­ons to place our web bea­cons on their web­sites or in their adver­ti­se­ments. We do this to helps us deve­lop sta­tis­tics on how often cli­cking on an adver­ti­se­ment on a Tau­roa GmbH web­site results in a purcha­se or other inter­ac­tion on the adver­ti­ser’s website.

8.3 For our Apps, we coll­ect infor­ma­ti­on auto­ma­ti­cal­ly through the use of uni­que device iden­ti­fiers (“IDs”). An ID is a spe­ci­fic string of num­bers and let­ters (a cha­rac­ter string”) which is assi­gned to your device, but does not name you. The ID allows us and our sel­ec­ted third par­ties to track your beha­viour when you use the App. Almost every App uses ID tech­no­lo­gy. IDs ser­ve a num­ber of pur­po­ses such as remem­be­ring your pre­fe­ren­ces, and gene­ral­ly impro­ving your user expe­ri­ence. IDs may tell us, for exam­p­le, whe­ther you have used our Apps befo­re or whe­ther you are a new user. They can also help to ensu­re that adverts you see through the Apps are more rele­vant to you and your inte­rests. This func­tion­a­li­ty makes IDs extre­me­ly useful to impro­ve your user experience.

9 Links to other websites and social media

9.1 Whe­re we pro­vi­de links to other web­sites, we do so for infor­ma­ti­on pur­po­ses only. The other web­sites are out­side our con­trol and are not cover­ed by this Poli­cy. If you access other web­sites using the links pro­vi­ded, the ope­ra­tors of the­se web­sites may coll­ect infor­ma­ti­on from you which will be used by them in accordance with their pri­va­cy poli­cy, which may dif­fer from ours.

9.2 In some pages of our Web­site, third par­ties that pro­vi­de con­tent, appli­ca­ti­ons or plug-ins through our Web­site may track your use of con­tent, appli­ca­ti­ons and plug-ins or cus­to­mi­ze con­tent, appli­ca­ti­ons and plug-ins for you. For exam­p­le, when you share an artic­le using a social media sha­ring but­ton on our Web­site (e.g., Face­book, Twit­ter, or Goog­le Plus), the social net­work that has crea­ted the but­ton will record that you have done this.

10 Data retention

10.1 We will not retain your infor­ma­ti­on for lon­ger than is neces­sa­ry for our busi­ness pur­po­ses or for legal or regu­la­to­ry requirements.

10.2 We will retain your infor­ma­ti­on for as long as you have an Account with Tau­roa GmbH and for a peri­od of time the­re­af­ter if it is neces­sa­ry to meet our legal obli­ga­ti­ons, such as retai­ning the infor­ma­ti­on for tax and accoun­ting pur­po­ses. We retain your infor­ma­ti­on in accordance with our inter­nal data reten­ti­on procedures.

10.3 If you object or opt-out of recei­ving direct mar­ke­ting com­mu­ni­ca­ti­ons from us, we will remo­ve your cont­act details and mar­ke­ting per­mis­si­ons to ensu­re that you do not recei­ve any future mar­ke­ting com­mu­ni­ca­ti­ons from us. Also, we will not dele­te per­so­nal data if rele­vant to an inves­ti­ga­ti­on or a dis­pu­te. It will con­ti­nue to be stored until tho­se issues are ful­ly resolved.

10.4 In all cases, we will con­ti­nue to pro­tect your per­so­nal data in accordance with the terms of this Poli­cy. We will also rou­ti­ne­ly refresh our infor­ma­ti­on to ensu­re we keep it up-to-date.

11 Your rights

11.1 Sub­ject to appli­ca­ble law, you may have the fol­lo­wing rights, in cer­tain cir­cum­s­tances, in rela­ti­on to your per­so­nal information:

  • (a) Right to access your per­so­nal infor­ma­ti­on. If you wish to obtain a copy of the per­so­nal infor­ma­ti­on that we hold about you, plea­se cont­act us at the email address sta­ted below. Befo­re respon­ding to your request, we may ask you to veri­fy your iden­ti­ty and to pro­vi­de fur­ther details about your request. We will endea­vour to respond within an appro­pria­te time­frame and, in any event, within any times­ca­les requi­red by law.
  • (b) Right to rec­ti­fy, era­se or rest­rict the pro­ces­sing of your per­so­nal infor­ma­ti­on. If you wish to rec­ti­fy, era­se or rest­rict the pro­ces­sing of your per­so­nal infor­ma­ti­on plea­se cont­act us at the email address sta­ted below. It is your respon­si­bi­li­ty to ensu­re that you sub­mit true, accu­ra­te and com­ple­te infor­ma­ti­on to us and keep this infor­ma­ti­on up to date.
  • © Right to with­draw con­sent. Whe­re you have pro­vi­ded your con­sent to pro­ces­sing, you may with­draw your con­sent at any time by cont­ac­ting us at the email address sta­ted below in sec­tion 17.
  • (d) Right to data por­ta­bi­li­ty. You can ask us to help you move some of your infor­ma­ti­on to other com­pa­nies. To help with that you have a right to ask that we pro­vi­de your infor­ma­ti­on in an easi­ly rea­da­ble for­mat to ano­ther com­pa­ny. You can email your request to the email address sta­ted below.
  • (e) Right to object. You can object to the way we pro­cess your per­so­nal infor­ma­ti­on or object to direct mar­ke­ting based on pro­fil­ing whe­re this is based on legi­ti­ma­te inte­rests, by emai­ling your request to the email address sta­ted below.
  • (f) Right not to be sub­ject to an auto­ma­ted decis­i­on (see sec­tion 12 below for more details).
  • (g) Right to lodge a com­plaint with a super­vi­so­ry aut­ho­ri­ty. You can get in touch with your local regu­la­tor if you have a com­plaint in rela­ti­on to how we hand­le your per­so­nal information.

11.2 If you have cho­sen to have an Account then you can access the per­so­nal infor­ma­ti­on we hold about you via your Account to obtain a copy of it and to cor­rect, amend, or dele­te infor­ma­ti­on that is inac­cu­ra­te. You can also clo­se your Account at any time.

11.3 If you would like to exer­cise any of your rights lis­ted abo­ve, you can cont­act us at the email address detail­ed in sec­tion 17.

12 Profiling

12.1 We may use your data in order to try and learn more about you so that we can aim to bet­ter pre­dict what pro­ducts and ser­vices you may be inte­res­ted in.

12.2 On some of our e‑commerce web­sites, we enga­ge ser­vice pro­vi­ders who use auto­ma­ted decis­i­on making in order to veri­fy your address and assess your cre­dit­wort­hi­ness. This allows us to ensu­re we use cor­rect address data and to eva­lua­te the risk of non-pay­ment for our pro­ducts and services.

13 Information security

13.1 We app­ly phy­si­cal, tech­ni­cal and admi­nis­tra­ti­ve mea­su­res to pro­tect your per­so­nal infor­ma­ti­on that is under our con­trol from unaut­ho­ri­sed access, coll­ec­tion, use, dis­clo­sure, copy­ing, modi­fi­ca­ti­on or dis­po­sal. All infor­ma­ti­on you pro­vi­de to us is stored on secu­re servers.

13.2 Whe­re you have a pass­word, which enables you to access our Web­site or App, you are respon­si­ble for kee­ping this pass­word secu­re and confidential.

14 International transfers

14.1 Given that the Inter­net is a glo­bal envi­ron­ment, using the Inter­net to coll­ect and pro­cess per­so­nal infor­ma­ti­on neces­s­a­ri­ly invol­ves the trans­mis­si­on of data on an inter­na­tio­nal basis. While we gene­ral­ly store all of the per­so­nal infor­ma­ti­on that we coll­ect about you through our Web­site or App in your regi­on (for exam­p­le for Euro­pean visi­tors, in the Euro­pean Eco­no­mic Area), it is pos­si­ble that your per­so­nal infor­ma­ti­on will be trans­mit­ted to par­ties out­side your regi­on (whe­re data pro­tec­tion laws may be dif­fe­rent e.g. in the United Sta­tes) inclu­ding our affiliates.

14.2 If such trans­fer hap­pens, we have imple­men­ted safe­guards and data pro­tec­tion solu­ti­ons to ensu­re your infor­ma­ti­on is ade­qua­te­ly pro­tec­ted in any third count­ries e.g. by using stan­dard con­trac­tu­al clau­ses. If you would like to obtain the details of such safe­guards, you can request the­se by cont­ac­ting us by email detail­ed in sec­tion 17.

15 Use of this Website or of our Apps by minors

15.1 By using this Web­site or App, you con­firm that you are over the age of 16. For this Web­site or App, if you are aged 16 or under, you must seek your parent’s/​guardian’s per­mis­si­on before­hand. Users wit­hout this con­sent are not allo­wed to pro­vi­de us with infor­ma­ti­on and, in the event that they do so, we will cea­se to pro­cess their infor­ma­ti­on as soon as we find out.

16 Changes to the Policy

16.1 This Poli­cy was last updated on Apr 14, 2023. A noti­ce will be dis­play­ed for 30 days when­ever this Poli­cy is chan­ged in a mate­ri­al way. By con­ti­nuing to use our Web­site or App, you con­firm your accep­tance of the rele­vant changes.

17 Questions, Concerns, Complaints about this Policy and DPO Contact Details

17.1 If you have a ques­ti­on, con­cern or com­plaint about this Poli­cy or our hand­ling of your infor­ma­ti­on, you can cont­act us: datenschutz@​dm.​redbull.​com.

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